Privacy Policy

Effective date: October 6, 2026

OpenerLine ("we," "us") is a planned AI phone answering service for garage door businesses, operated by NOWNOW in the Republic of Korea. This policy covers openerline.com, founding-shop applications, related communications, and enrollment in our optional OpenerLine Lead Alerts SMS program.

The founding pilot is in development. Applying does not activate phone answering, call recording, a paid subscription, or SMS delivery. Before activating the pilot, we will explain the service's data practices and provide any updated policies that apply.

SMS privacy: We do not share mobile numbers or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Service providers may process this information only to deliver messages you requested and document your consent.

1. Who this policy covers

Applicants — garage door business owners and staff who apply for the founding pilot or contact us.
SMS program applicants and participants — business owners and staff who choose to receive lead alerts and account notifications.
Website visitors.

2. Information we collect

Application and contact information: your name, business name, email, mobile number, city/state, truck count, current scheduling software, how you handle calls, and any notes or communications you send us.
SMS preferences and consent records: your mobile number, whether you selected the SMS checkbox, the wording presented when you opted in, and the submission time. Once the program is active, we will also keep records needed to honor opt-out requests.
Website technical information: website hosting and font providers may receive your IP address and browser information when their resources load, for delivery, security, and operation.

The application form does not request payment card details, call recordings, or information about your customers. Please keep free-text notes to information about your own business.

3. How we use information

To review founding-shop applications, contact you about your application, and discuss pilot setup.
To respond to questions and support requests.
To record your SMS choices and, after the program is active and you are enrolled, deliver the lead alerts and account notifications you requested.
To operate and secure the website, prevent abuse, and meet applicable legal obligations.

We do not sell your personal information. Application information is not used to send third-party marketing.

4. Text messages (SMS)

The optional OpenerLine Lead Alerts program is for business owners and staff. Checking the separate SMS checkbox requests enrollment for lead summaries and account notifications at the mobile number you provide. It does not subscribe your customers or authorize promotional messages.

The program is not active yet. Messages will begin only after the program is active and your pilot account is enrolled. Message frequency varies with call volume and account activity. Message and data rates may apply. Once messages begin, reply STOP to opt out, or HELP for help. You can also withdraw your enrollment request now or later by emailing hello@openerline.com.

SMS consent is optional and is not a condition of applying for the pilot or making a purchase. Not selecting the checkbox means we will not send you program messages. Email remains available for application and setup communications.

5. Service providers

We use providers for website hosting, form handling, font delivery, and business email. They process information needed for those functions. When the SMS program becomes active, messaging providers including Twilio will process the information needed to deliver requested messages and honor messaging preferences.

We may also disclose information if required by law or to protect rights and safety. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are shared only with providers needed to deliver the messages you requested and to document your consent.

6. Retention

We keep application information while we are considering your application or discussing participation with you. We delete it when it is no longer needed for those purposes, or when you request deletion, except for records we must retain to meet legal obligations.

We keep SMS preferences and consent records as needed to fulfill your request, honor a withdrawal, and document consent or meet legal requirements. A record of your opt-out may be retained so that you are not enrolled again without a new request.

7. International processing

NOWNOW operates from the Republic of Korea. Providers used for the website, email, and future SMS delivery may process information in the United States or other countries outside your location.

8. Your choices and requests

You can ask to access, correct, or delete your application information, or withdraw SMS enrollment, by emailing privacy@openerline.com. We may need to confirm your identity before acting on a request. We respond to requests in accordance with applicable privacy laws.

9. Children

OpenerLine is intended for business owners and staff, not children. The application form is not directed to children under 13.

10. Changes

We may update this policy. We will post the new version here with a new effective date and communicate material changes to applicants or enrolled participants whose information is affected.

11. Contact

OpenerLine is operated by NOWNOW in the Republic of Korea.
privacy@openerline.com